Frequently Asked Questions:

  • How do I place an order?

    It’s simple! You can either submit a wishlist or email us using our contact form.

    We will then respond within 24 business hours so we can learn more about your upcoming event, check on inventory and create a proposal for you.

  • When should I place my order?

    Please book your order as soon as you know your event date, since inventory is not reserved until payment is made and all forms are completed.

    Orders must be placed 10 business days before the event in order to avoid a rush fee. All orders booked within 30 days of the event require full payment.

  • What are your payment terms?

    We require a 50% non-refundable deposit to reserve your items. The remaining 50% is due 14 business days before your event.

    Your items are not reserved until we receive your non-refundable deposit.

  • Can I change my order?

    Changes to your order can be made up to 30 business days prior to your event date. If you are within the 30 days, we will do our best to accommodate changes but a fee may apply.

    Requested changes are based on availability only and the order must stay within your original contract amount.

  • Can I cancel my order?

    Order cancellations can be made up to 30 business days prior to your event, please note that your original deposit is non-refundable.

  • Do you have a minimum order requirement?

    We require a $700 rental minimum for all delivery orders (excluding tax and delivery fees) during non-peak event season (June-September).

    Our rental minimum for all delivery orders increases to $1,500 during peak event months (October-May).

  • What are your delivery rates?

    Our delivery fee is calculated on a case by case basis, but begins at $250.

    Thereafter the fee depends on how far your venue is, amount of items you have booked and how many staff members we will need to set your items up.

  • What's included in delivery?

    We make delivery easy so you don’t have to worry on the day of your event!

    Our delivery service includes delivery, assembly, placement, break-down, and pick up.

    Our crew will place each piece according to your specifications and make sure everything is perfect before leaving.

  • Where do you deliver to?

    We serve and deliver to all counties in Florida.

  • How long is the rental period?

    The rental period for each item is 24-hours. Need it longer? We are happy to work with you and see if we can accommodate you!

  • Can I arrange to pick up my order?

    Due to the special nature of our inventory, most items require delivery and pickup.

    Some select items are available for pick up, please inquire with our team about your specific order.

  • What happens if I damage or lose your products?

    We want you and your guests to enjoy your items, but sometimes accidents happen.

    If any item is damaged or lost, we do charge a replacement cost of up to 5x times the rental cost to repair or replace the item.

  • Do you make custom items?

    A wonderful thing about our company is how creative we can be—we have many craftsmen and artists ready to make things upon request.

    So if you have a specific vision you’d like to bring to life, please reach out to info@somethingborrowed.miami with more information.

  • Do you collaborate?

    We love to collaborate with all vendors!

    Email us with your thoughts on how we can work together.

  • How can I reach out directly?

    Email: info@somethingborrowed.miami


    Call or Text:

    Ivana: 786.547.7765
    Cristina: 305.783.7580